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Returns

RETURN POLICY

Last updated March 08 2020

Thank you for your purchase. We hope you are happy with your saber! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at Omega@CrimsonDawn.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Crimson Dawn, Inc.

Attn: Returns

RMA #

367 2nd Street  

Montgomery, TX 77316  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service email below to arrange a warranty service. 
Service@CrimsonDawn.com 

 

Please Note           

  • Fees will be incurred if item is not in "Like New Condition". Fees to be determined by Crimson Dawn® and will be deducted from the refund amount.   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

Service@CrimsonDawn.com